Chief Marketing Officer - Marketing.Marketing

To provide a clear strategic direction and vision, ensuring brand development and revenue generation from new/existing products, financial viability and sustainability as well as evolving Cameroon’s leading customer service organization through consistent focus on activities and behaviors which influence a positive customer experience and overall improvement of business performance.

Education / Business Degree

University Degree in Marketing, Sales, Strategy and any relevant.
Possession of an MBA/ Masters will be advantageous.
Fluent in English and language of country preferable.

Work Experience

Minimum 10 years’ experience including:
5 years leadership experience heading the Marketing function of a large organization/ FMCG.
At least 3 years’ experience in relevant sector/ industry.
Experience working in a global/multinational enterprise with a good understanding of emerging markets.
Worked across diverse cultures and geographies.
Proven track record of a start-up, shut-down and/or business improvement project.

Training

Strategic & General management

Key Performance Areas

Staff Leadership and Management

• Coach and mentor direct reports to ensure staff motivation is high to achieve high performance areas.
• Ensure skill transfer for staff development, motivation and business continuity.
• Guide and direct suppliers and third parties in achieving Opco objectives.
• Identify staff training and development needs and implement necessary actions.
• Manage team (including recruitment, on-boarding, attrition).
• Set goals and objectives for direct reports, monitor progress and maintain motivation.
• Set up appropriate structure to meet departmental management objectives.
• Provide an advisory function on governance and best practices in client.

Governance: Adhoc, Strategic and Operational Meetings

• Set up / participate in adhoc and operational meetings.
• Participate and provide inputs in tactical meetings.
• Report at process and functional level.
• Review and identify key risks, issues and dependencies and set mitigation actions.

Manage budgets

Sign-off / make decisions regarding operational changes.

Escalations

• Manage and resolve escalations that have impact on critical path of service delivery.
• Escalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved.
• Manage and provide solutions to issues that require formal resolution.

Performance

• Ensure effective execution of day to day operations and resolve operational issues.
• Review team performance against agreed KPIs and their compliance to SLAs and reverse SLAs.
• Review and monitor plan for continuous improvement through leading practice initiatives.

Reporting

• Reporting in accordance with the measurement metrics set by the organisation.
• Report on an adhoc basis on specific management requirements as and when necessary.