Protection Officer (Case Management Team Leader) (P)

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. 

For the purpose of this vacancy, the following are considered first-tier candidates:

• Internal candidates
• Candidates from the following IOM Member States that are not represented among staff members in the Professional and higher categories
• Bahamas, Barbados, Comoros, Congo (the), Cook Islands, Dominica, Federated States of Micronesia, Grenada, Guinea-Bissau, Holy See, Iceland, Israel, Kiribati, Marshall Islands, Namibia, Nauru, Palau, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, Suriname, Timor-Leste, Tonga, Trinidad and Tobago, Tuvalu, Vanuatu

Second tier candidates include:

• All external candidates, except candidates from non-represented member states of IOM.

Organizational Context and Scope

Under the overall supervision of the Chief of Mission, the Senior Protection Coordinator and the direct supervision of the Migrant Protection Officer, the Protection Officer (Case Management Team Leader) will support the implementation and quality of individual protection assistance and case management activities by providing technical guidance to case management staff. 

The Protection Officer (Case Management Team Leader) will support the implementation of protection programming, ensure quality case management services for vulnerable migrants, and contribute to protection mainstreaming across programme activities.

Required Qualifications and Experience

Education

• Master’s degree in Humanitarian Affairs, Political Science, Law, Human Rights, Development Studies, or a related field from an accredited academic institution with two years of relevant professional experience; or
• University degree in the above fields with four years of relevant professional experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Good experience in Global Assisted Voluntary Return and Reintegration (GAVRR) programmes;
• Experience in protection programming, humanitarian assistance, migration management, or case management;
• Experience working with vulnerable populations, including victims of trafficking, migrants at risk, and survivors of violence;
• Experience coordinating with governmental institutions, UN agencies, and NGO's;
• Demonstrated experience in report writing, programme monitoring, and capacity-building activities; and,
• Experience conducting capacity building on protection mainstreaming principles for various stakeholders (including non-protection staff, implementing partners, etc.).

Skills

• Ability to work under pressure and accurately;
• Ability to assist efficiently in a very busy project environment with tight deadlines;
• Excellent writing skills with the ability to analyse complex problems and identify rapid solutions;
• Effective resource management skills; and,
• Knowledge of UN and bilateral donor programming.

Languages

For this position, fluency in English and French is required (oral and written).

Working knowledge of another official UN languages (Arabic, Chinese, Russian, and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action-oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Responsibilities and Accountabilities

1. Support the implementation and monitoring of protection case management activities for migrants and other vulnerable populations.
2. Support the timely identification, assessment, referral, and follow-up of individuals with protection needs.
3. Provide technical guidance and capacity-building to case workers, protection assistants, and implementing partners.
4. Support the management of complex protection cases, including victims of trafficking, survivors of gender-based violence, unaccompanied and separated children, and migrants with medical or psychosocial vulnerabilities.
5. Contribute to strengthening referral pathways and maintain effective coordination with governmental, UN, Non-Governmental Organization (NGO), and community-based service providers.
6. Contribute to the development and revision of case management tools, SOPs, and protection guidance materials.
7. Support protection assessments, monitoring activities, and analysis of protection trends and risks.
8. Prepare reports, briefing notes, and other technical documents related to protection activities.
9. Participate in relevant protection coordination meetings and working groups when required.
10. Promote adherence to IOM protection principles, confidentiality standards, and data protection requirements in all case management activities.
11. Provide technical guidance on key thematic areas, as needed, including but not limited to general protection, Gender-Based Violence (GBV), child protection, counter-trafficking in emergencies, protection information management and protection mainstreaming, in line with IOM’s institutional frameworks and global standards. 
12. Contribute to the timely submission of project reports and support the implementation of relevant Monitoring and Evaluation (M&E) frameworks, in close coordination with relevant units in the Country Office (CO).
13. Support the development of project visibility and communications materials, in close coordination with relevant Units, ensuring compliance with organizational and donor require.
14. Undertake frequent travel duties, as required.
15. Perform such other duties, as may be assigned.