Senior Manager - Sales Operations.Enterprise Business Unit
MTN
Job Description
<p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span lang="EN-ZA" style="font-size: 10pt; line-height: 115%;">We at MTN Cameroon are a purpose and value-led organization.</span></span></p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span lang="EN-ZA" style="font-size: 10pt; line-height: 115%;">At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.</span></span></p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span lang="EN-ZA" style="font-size: 10pt; line-height: 115%;">As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!</span></span></p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span lang="EN-ZA" style="font-size: 10pt; line-height: 115%;">Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. </span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span lang="EN-GB" style="font-size: 10pt; line-height: 115%;">Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.</span></span></p><p class="Default" style="text-align: center;"><span style="color: rgb(13, 13, 13); font-family: "MTN Brighter Sans";"><i><span lang="EN-GB" style="font-size: 11pt;"><strong>Lead with Care</strong></span></i></span></p><p class="Default" style="text-align: center;"><span style="color: rgb(13, 13, 13); font-family: "MTN Brighter Sans";"><i><span lang="EN-GB" style="font-size: 11pt;"><strong>Can-do with Integrity</strong></span></i></span></p><p class="Default" style="text-align: center;"><span style="color: rgb(13, 13, 13); font-family: "MTN Brighter Sans";"><i><span lang="EN-GB" style="font-size: 11pt;"><strong>Collaborate with Agility</strong></span></i></span></p><p class="Default" style="text-align: center;"><span style="color: rgb(13, 13, 13); font-family: "MTN Brighter Sans";"><i><span lang="EN-GB" style="font-size: 11pt;"><strong>Serve with Respect</strong></span></i></span></p><p class="Default" style="text-align: center;"><span style="color: rgb(13, 13, 13); font-family: "MTN Brighter Sans";"><i><span lang="EN-GB" style="font-size: 11pt;"><strong>Act with Inclusion</strong></span></i></span></p><p class="Default" style="text-align: center;"> </p><p class="Default" style="text-align: center;"> </p><p style="text-align: center;"><span style="color: rgb(13, 13, 13); font-family: "MTN Brighter Sans";"><span lang="EN-GB"><img class="image_resized" 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" uploadprocessed="true" width="309" height="159" style="aspect-ratio: 309 / 159; width: 21.71%;"></span></span></p><p style="text-align: center;"> </p><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans Bold";"><span lang="EN-GB" style="font-size: 10pt;">Education</span></span><span style="font-family: "MTN Brighter Sans";"><span lang="EN-ZA" style="font-size: 10pt;"><strong>:</strong></span></span></p><ul><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 9pt;">Bachelor’s degree in engineering, Business Management, Sales, Marketing or a related discipline</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 9pt;">Master’s degree in engineering, Business Management, Sales, Marketing or equivalent preferable</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 9pt;">Fluent in both French/English </span></span></p></li></ul><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans Bold";"><span lang="EN-GB" style="font-size: 10pt;">Experience:</span></span></p><ul><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 9pt;">Minimum 8 years' experience including:</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 9pt;">3 years' leadership within TELCO, Bank, Fintech, FMCG </span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 9pt;">Experience in Public Sector, Corporate, SME market as well as Project Management are an asset</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 9pt;">Manager track record of 5 years or more</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 9pt;">At least 5 years in overall project implementation for large telecommunications or ICT projects</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 9pt;">Demonstrated experience in solution engineering, sales enablement, customer success, or ICT solutions deployment</span></span></p></li></ul><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans Bold";"><span lang="EN-GB" style="font-size: 10pt;">Competencies</span></span></p><p style="line-height: normal; margin-bottom: 0in;"> </p><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans Bold";"><span lang="EN-GB" style="font-size: 10pt;">Functional Knowledge: </span></span></p><ul style="padding-left: 48px;"><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Project management</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Processes design & implementation</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Technical implementation and support</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Sales enablement methodologies, tools, playbooks and capability development</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">CRM-enabled sales execution and adoption</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Solution engineering, architecture governance and technical-commercial solutioning</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Customer success management, adoption and value realization</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Market and industry knowledge</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">New product development and lifecycle management</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Brand management</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Digital Marketing skills</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Customer Experience management</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Business Intelligence essentials</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Business Planning fundamentals</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Certification in ICT related fields</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Telecoms industry, technology, products and services</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Managed networks</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Cloud computing</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Data center solutions</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">IP communications</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Managed security</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Fixed-mobile convergence</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">M2M / IoT</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Planning and budgeting</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Resource management</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Fluent in French and English (verbal and writing)</span></span></p></li></ul><p style="margin: 0in 0in 0in 10.1pt; text-indent: -8.65pt;"> </p><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans Bold";"><span lang="EN-GB" style="font-size: 10pt;">Skills</span></span></p><ul style="padding-left: 48px;"><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Analytical, organizational and planning skills</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Financial skills</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Verbal and written communication skills</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Relationship building and networking skills</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Strong process and project management skills</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Partnership management</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Negotiation skills</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Strategic thinking</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Ability to manage growth</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Ability to negotiate and partner with external businesses</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Ability to provide strategic direction and lead a diverse team</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Ability to work in a high-paced, rapidly changing environment</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Conflict management</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Leadership and management skills</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">People management skills</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Presentation skills</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Problem solving skills</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Selling and consultative skills</span></span></p></li><li><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Strong command of both English and French</span></span></p><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in;"><span style="font-family: "MTN Brighter Sans Bold";"><span lang="EN-GB" style="font-size: 10pt;">Behavioural Qualities</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Vital behaviors: complete candor, complete accountability, get it done, active collaboration</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Able to motivate and inspire</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">High energy levels</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Leadership and persuasion</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Highly motivated</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Ability to deal with high levels of ambiguity</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Assertive</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Attention to detail</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Consultative approach</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Continuous improvement in philosophy</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Emotional intelligence</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Integrity</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">People interaction</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Results oriented</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Solution providing</span></span></p></li></ul><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;"><strong>Staff Leadership and Management:</strong></span></span></p><ul style="list-style-type: disc; padding-left: 24px;"><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Coach and mentor direct reports to ensure staff motivation is high, and performance objectives are achieved.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Ensure skill transfer for staff development, motivation and business continuity.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Guide and direct suppliers and third parties in achieving Opco objectives.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Identify staff training and development needs and implement necessary actions.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Manage team, including recruitment, onboarding and attrition.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Set goals and objectives for direct reports, monitor progress, and maintain motivation.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Set up the appropriate structure to meet departmental management objectives.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Provide an advisory function on governance and best practices.</span></span></p></li></ul><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;"><strong>Governance: Ad Hoc, Strategic and Operational Meetings:</strong></span></span></p><ul style="list-style-type: disc; padding-left: 24px;"><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Set up and participate in ad hoc and operational meetings.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Participate and provide inputs in tactical meetings.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Report at process and functional level.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Review and identify key risks, issues and dependencies and set mitigation actions.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Manage budgets.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Sign off or make decisions regarding operational changes.</span></span></p></li></ul><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;"><strong>Escalations:</strong></span></span></p><ul style="list-style-type: disc; padding-left: 24px;"><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Manage and resolve escalations that have an impact on the critical path of service delivery or customer success.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Escalate issues that will result in significant time, scope, employee, customer, or cost impact if not resolved.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Manage and provide solutions to issues that require formal resolution.</span></span></p></li></ul><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;"><strong>Operational Performance:</strong></span></span></p><ul style="list-style-type: disc; padding-left: 24px;"><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Ensure effective execution of day-to-day operations and resolve operational issues.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Review team performance against agreed KPIs and compliance with SLAs and reverse SLAs.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Review and monitor continuous improvement plans through leading practice initiatives.</span></span></p></li></ul><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;"><strong>Sales Enablement:</strong></span></span></p><ul style="list-style-type: disc; padding-left: 24px;"><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Define and execute the enterprise sales enablement strategy, roadmap, governance and operating cadence.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Develop and maintain sales playbooks, standards, tools, content and processes that improve opportunity progression and execution quality.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Drive effective adoption and disciplined usage of CRM and other sales tools across the sales organization.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Coordinate role-based capability development, onboarding, coaching and certification for sales teams.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Establish feedback loops with Sales, Marketing, Product, Solutions Engineering, Solutions Delivery and Customer Success to continuously improve enablement assets.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Track enablement adoption, sales execution quality and impact, and initiate corrective actions where required.</span></span></p></li></ul><ol style="padding-left: 24px;"><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"> </p></li></ol><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;"><strong>Solutions Engineering:</strong></span></span></p><ul style="list-style-type: disc; padding-left: 24px;"><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Lead Solutions Engineering as the strategic technical solutioning authority across the </span></span><a name="_Int_SvUjXmKs"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">opportunity’s</span></span></a><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"> lifecycle, beyond traditional bid-support coordination.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Translate customer business outcomes and requirements into differentiated, scalable and commercially viable solution architectures.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Own solution design governance, technical due diligence, architecture assurance and solution sign-off before customer commitment.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Lead cross-functional solution teams across Technology, Product, Security, Finance, Legal, partners and delivery functions for complex opportunities.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Ensure solution feasibility, cost integrity, operability, security, compliance and readiness for implementation.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Develop reusable solutions' blueprints, reference architecture, technical standards and knowledge assets.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Support executive customer engagements and articulate the technical and business value of proposed solutions.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Ensure structured handover from Solutions Engineering to Solutions Delivery and Customer Success Management.</span></span></p></li></ul><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;"><strong>Solutions Delivery:</strong></span></span></p><ul style="list-style-type: disc; padding-left: 24px;"><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Ensure timely and efficient implementation & delivery of the solutions to be delivered to business customers, by coordinating with required internal functions (Customer services back office, Technology, Marketing, etc.)</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Ensure effective planning, management and implementation of projects for the delivery of solutions to SME/Corporate customers, within budgetary guidelines and defined timelines while utilizing appropriate resources;</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Act as the main point of contact and be responsible for the overall design of projects aiming at delivering solutions to customers</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Mitigate client and internal risks through comprehensive understanding of all downstream impacts of project components and partner with sales and marketing teams to facilitate operational procedures and implementation processes for new products and services</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Provide direction and guidance to both internal operational functions and client to mitigate project risks to all parties.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Represent Implementation team to the customer throughout sales process including written and oral communications.</span></span></p></li></ul><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;"><strong>Customer Success Management:</strong></span></span></p><ul style="list-style-type: disc; padding-left: 24px;"><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Define and implement the Customer Success Management framework, segmentation, engagement model, governance and lifecycle standards for enterprise customers.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Ensure structured onboarding, adoption planning and transition from solution delivery into steady-state customer success.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Drive proactive customer health management, service reviews, adoption, value realization and risk mitigation for assigned customer segments.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Coordinate cross-functional resolution of customer issues and ensure clear ownership, visibility and closure of critical actions.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Develop customer success plans that connect contracted outcomes, solution adoption and measurable business value.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Identify and coordinate expansion, renewal and advocacy opportunities with Sales while maintaining clear role accountability.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Capture customer insights and recurring service themes to improve solutions, delivery standards, product roadmaps and operating processes.</span></span></p></li></ul><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"> </p><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Product & Solutions</strong></span></span></p><ul style="list-style-type: disc; padding-left: 48px;"><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Oversee the entire Product Line Lifecycle: From product ideation, strategic planning, tactical initiatives, product vision, product strategy, product roadmap, product development and product go-to-market</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Creating a Product Strategy aligned with the goals and vision of the department. Supporting Enterprise business strategy formulation, planning, budgeting and forecasting </span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Increase the profitability of already existing products as well as the development of new products for the business.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Developing product requirements and roadmaps</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Responsible for making sure all the required cross-functional collaboration is smooth and effective: Technology, Marketing, EBU, CUS, FIN, BRM, Legal, Audit & Regulatory teams</span></span></p><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"> </p></li></ul><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;"><strong>Financial - Value created through enterprise-wide business growth:</strong></span></span></p><ul style="list-style-type: disc; padding-left: 24px;"><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Enterprise Financial Health (Revenues, EBITDA & other financial health ratios), translating revenue growth formula & objectives into results.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">New business growth to sustain and complement traditional revenues.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Business growth, value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations/ways of work.</span></span></p></li></ul><p style="text-align: justify;"> </p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;"><strong>Internal - Value created from executing enterprise-wide operations:</strong></span></span></p><ul style="list-style-type: disc; padding-left: 24px;"><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Value created through stronger sales execution, solution quality, delivery reliability and customer lifecycle governance.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">New business opportunities enabled by solution innovation, structural improvements, process reviews and disciplined tool adoption.</span></span></p><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"> </p></li></ul><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;"><strong>Customer - Value created from Customer Engagement & Ecosystem Management:</strong></span></span></p><ul style="list-style-type: disc; padding-left: 24px;"><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Positive customer engagement outcomes through stronger onboarding, adoption, service review and value realization.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Deliberate ecosystem management to achieve business objectives, brand value and corporate positioning.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Improved visibility, accountability and resolution of customer risks and escalations.</span></span></p><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"> </p></li></ul><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;"><strong>People - Value created through positive impact on People & Culture:</strong></span></span></p><ul style="list-style-type: disc; padding-left: 24px;"><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Impact includes satisfaction on Vital Behaviours and employee engagement dimensions.</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Attraction and retention of talent, efficient departmental structure, collaborative culture, coaching, mentoring and change management.</span></span></p><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"> </p></li></ul><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;"><strong>Key Performance Indicators:</strong></span></span></p><ul style="list-style-type: disc; padding-left: 24px;"><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">% Services / solutions delivered within SLA</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">% Post-delivery issues resolved within SLA</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">% Qualified opportunities with approved solution architecture and sign-off before commitment</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">% Sales teams actively adopting agreed sales tools, playbooks and standards</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">% Priority customers with current customer success plans and health reviews</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Customer onboarding and adoption milestones achieved within agreed timelines</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Customer value realization / success plan outcomes achieved</span></span></p></li><li class="ortl-align-justify"><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Number of processes fixed and aligned to expectations</span></span></p><p style="margin-bottom: 10pt; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span lang="EN-ZA" style="font-size: 10pt; line-height: 115%;">Compliance with SIM Registration</span></span></p></li></ul>
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